725 lines
42 KiB
C++
725 lines
42 KiB
C++
/**
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* Copyright Amazon.com, Inc. or its affiliates. All Rights Reserved.
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* SPDX-License-Identifier: Apache-2.0.
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*/
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#pragma once
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#include <aws/connect/Connect_EXPORTS.h>
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#include <aws/connect/ConnectRequest.h>
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#include <aws/core/utils/memory/stl/AWSString.h>
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#include <aws/core/utils/DateTime.h>
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#include <aws/connect/model/Filters.h>
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#include <aws/core/utils/memory/stl/AWSVector.h>
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#include <aws/connect/model/Grouping.h>
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#include <aws/connect/model/HistoricalMetric.h>
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#include <utility>
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namespace Aws
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{
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namespace Connect
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{
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namespace Model
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{
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/**
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*/
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class AWS_CONNECT_API GetMetricDataRequest : public ConnectRequest
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{
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public:
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GetMetricDataRequest();
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// Service request name is the Operation name which will send this request out,
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// each operation should has unique request name, so that we can get operation's name from this request.
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// Note: this is not true for response, multiple operations may have the same response name,
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// so we can not get operation's name from response.
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inline virtual const char* GetServiceRequestName() const override { return "GetMetricData"; }
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Aws::String SerializePayload() const override;
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/**
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* <p>The identifier of the Amazon Connect instance.</p>
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*/
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inline const Aws::String& GetInstanceId() const{ return m_instanceId; }
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/**
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* <p>The identifier of the Amazon Connect instance.</p>
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*/
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inline bool InstanceIdHasBeenSet() const { return m_instanceIdHasBeenSet; }
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/**
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* <p>The identifier of the Amazon Connect instance.</p>
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*/
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inline void SetInstanceId(const Aws::String& value) { m_instanceIdHasBeenSet = true; m_instanceId = value; }
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/**
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* <p>The identifier of the Amazon Connect instance.</p>
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*/
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inline void SetInstanceId(Aws::String&& value) { m_instanceIdHasBeenSet = true; m_instanceId = std::move(value); }
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/**
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* <p>The identifier of the Amazon Connect instance.</p>
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*/
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inline void SetInstanceId(const char* value) { m_instanceIdHasBeenSet = true; m_instanceId.assign(value); }
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/**
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* <p>The identifier of the Amazon Connect instance.</p>
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*/
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inline GetMetricDataRequest& WithInstanceId(const Aws::String& value) { SetInstanceId(value); return *this;}
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/**
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* <p>The identifier of the Amazon Connect instance.</p>
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*/
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inline GetMetricDataRequest& WithInstanceId(Aws::String&& value) { SetInstanceId(std::move(value)); return *this;}
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/**
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* <p>The identifier of the Amazon Connect instance.</p>
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*/
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inline GetMetricDataRequest& WithInstanceId(const char* value) { SetInstanceId(value); return *this;}
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to start the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.</p> <p>The
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* start time cannot be earlier than 24 hours before the time of the request.
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* Historical metrics are available only for 24 hours.</p>
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*/
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inline const Aws::Utils::DateTime& GetStartTime() const{ return m_startTime; }
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to start the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.</p> <p>The
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* start time cannot be earlier than 24 hours before the time of the request.
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* Historical metrics are available only for 24 hours.</p>
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*/
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inline bool StartTimeHasBeenSet() const { return m_startTimeHasBeenSet; }
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to start the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.</p> <p>The
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* start time cannot be earlier than 24 hours before the time of the request.
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* Historical metrics are available only for 24 hours.</p>
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*/
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inline void SetStartTime(const Aws::Utils::DateTime& value) { m_startTimeHasBeenSet = true; m_startTime = value; }
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to start the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.</p> <p>The
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* start time cannot be earlier than 24 hours before the time of the request.
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* Historical metrics are available only for 24 hours.</p>
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*/
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inline void SetStartTime(Aws::Utils::DateTime&& value) { m_startTimeHasBeenSet = true; m_startTime = std::move(value); }
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to start the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.</p> <p>The
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* start time cannot be earlier than 24 hours before the time of the request.
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* Historical metrics are available only for 24 hours.</p>
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*/
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inline GetMetricDataRequest& WithStartTime(const Aws::Utils::DateTime& value) { SetStartTime(value); return *this;}
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to start the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using a multiple of 5 minutes, such as 10:05, 10:10, 10:15.</p> <p>The
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* start time cannot be earlier than 24 hours before the time of the request.
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* Historical metrics are available only for 24 hours.</p>
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*/
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inline GetMetricDataRequest& WithStartTime(Aws::Utils::DateTime&& value) { SetStartTime(std::move(value)); return *this;}
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to end the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must
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* be later than the start time timestamp.</p> <p>The time range between the start
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* and end time must be less than 24 hours.</p>
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*/
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inline const Aws::Utils::DateTime& GetEndTime() const{ return m_endTime; }
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to end the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must
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* be later than the start time timestamp.</p> <p>The time range between the start
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* and end time must be less than 24 hours.</p>
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*/
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inline bool EndTimeHasBeenSet() const { return m_endTimeHasBeenSet; }
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to end the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must
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* be later than the start time timestamp.</p> <p>The time range between the start
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* and end time must be less than 24 hours.</p>
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*/
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inline void SetEndTime(const Aws::Utils::DateTime& value) { m_endTimeHasBeenSet = true; m_endTime = value; }
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to end the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must
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* be later than the start time timestamp.</p> <p>The time range between the start
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* and end time must be less than 24 hours.</p>
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*/
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inline void SetEndTime(Aws::Utils::DateTime&& value) { m_endTimeHasBeenSet = true; m_endTime = std::move(value); }
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to end the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must
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* be later than the start time timestamp.</p> <p>The time range between the start
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* and end time must be less than 24 hours.</p>
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*/
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inline GetMetricDataRequest& WithEndTime(const Aws::Utils::DateTime& value) { SetEndTime(value); return *this;}
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/**
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* <p>The timestamp, in UNIX Epoch time format, at which to end the reporting
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* interval for the retrieval of historical metrics data. The time must be
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* specified using an interval of 5 minutes, such as 11:00, 11:05, 11:10, and must
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* be later than the start time timestamp.</p> <p>The time range between the start
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* and end time must be less than 24 hours.</p>
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*/
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inline GetMetricDataRequest& WithEndTime(Aws::Utils::DateTime&& value) { SetEndTime(std::move(value)); return *this;}
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/**
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* <p>The queues, up to 100, or channels, to use to filter the metrics returned.
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* Metric data is retrieved only for the resources associated with the queues or
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* channels included in the filter. You can include both queue IDs and queue ARNs
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* in the same request. The only supported channel is <code>VOICE</code>.</p>
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*/
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inline const Filters& GetFilters() const{ return m_filters; }
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/**
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* <p>The queues, up to 100, or channels, to use to filter the metrics returned.
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* Metric data is retrieved only for the resources associated with the queues or
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* channels included in the filter. You can include both queue IDs and queue ARNs
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* in the same request. The only supported channel is <code>VOICE</code>.</p>
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*/
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inline bool FiltersHasBeenSet() const { return m_filtersHasBeenSet; }
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/**
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* <p>The queues, up to 100, or channels, to use to filter the metrics returned.
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* Metric data is retrieved only for the resources associated with the queues or
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* channels included in the filter. You can include both queue IDs and queue ARNs
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* in the same request. The only supported channel is <code>VOICE</code>.</p>
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*/
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inline void SetFilters(const Filters& value) { m_filtersHasBeenSet = true; m_filters = value; }
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/**
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* <p>The queues, up to 100, or channels, to use to filter the metrics returned.
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* Metric data is retrieved only for the resources associated with the queues or
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* channels included in the filter. You can include both queue IDs and queue ARNs
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* in the same request. The only supported channel is <code>VOICE</code>.</p>
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*/
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inline void SetFilters(Filters&& value) { m_filtersHasBeenSet = true; m_filters = std::move(value); }
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/**
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* <p>The queues, up to 100, or channels, to use to filter the metrics returned.
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* Metric data is retrieved only for the resources associated with the queues or
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* channels included in the filter. You can include both queue IDs and queue ARNs
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* in the same request. The only supported channel is <code>VOICE</code>.</p>
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*/
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inline GetMetricDataRequest& WithFilters(const Filters& value) { SetFilters(value); return *this;}
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/**
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* <p>The queues, up to 100, or channels, to use to filter the metrics returned.
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* Metric data is retrieved only for the resources associated with the queues or
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* channels included in the filter. You can include both queue IDs and queue ARNs
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* in the same request. The only supported channel is <code>VOICE</code>.</p>
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*/
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inline GetMetricDataRequest& WithFilters(Filters&& value) { SetFilters(std::move(value)); return *this;}
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/**
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* <p>The grouping applied to the metrics returned. For example, when results are
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* grouped by queue, the metrics returned are grouped by queue. The values returned
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* apply to the metrics for each queue rather than aggregated for all queues.</p>
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* <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is
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* specified, a summary of metrics for all queues is returned.</p>
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*/
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inline const Aws::Vector<Grouping>& GetGroupings() const{ return m_groupings; }
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/**
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* <p>The grouping applied to the metrics returned. For example, when results are
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* grouped by queue, the metrics returned are grouped by queue. The values returned
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* apply to the metrics for each queue rather than aggregated for all queues.</p>
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* <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is
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* specified, a summary of metrics for all queues is returned.</p>
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*/
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inline bool GroupingsHasBeenSet() const { return m_groupingsHasBeenSet; }
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/**
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* <p>The grouping applied to the metrics returned. For example, when results are
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* grouped by queue, the metrics returned are grouped by queue. The values returned
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* apply to the metrics for each queue rather than aggregated for all queues.</p>
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* <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is
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* specified, a summary of metrics for all queues is returned.</p>
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*/
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inline void SetGroupings(const Aws::Vector<Grouping>& value) { m_groupingsHasBeenSet = true; m_groupings = value; }
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/**
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* <p>The grouping applied to the metrics returned. For example, when results are
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* grouped by queue, the metrics returned are grouped by queue. The values returned
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* apply to the metrics for each queue rather than aggregated for all queues.</p>
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* <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is
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* specified, a summary of metrics for all queues is returned.</p>
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*/
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inline void SetGroupings(Aws::Vector<Grouping>&& value) { m_groupingsHasBeenSet = true; m_groupings = std::move(value); }
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/**
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* <p>The grouping applied to the metrics returned. For example, when results are
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* grouped by queue, the metrics returned are grouped by queue. The values returned
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* apply to the metrics for each queue rather than aggregated for all queues.</p>
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* <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is
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* specified, a summary of metrics for all queues is returned.</p>
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*/
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inline GetMetricDataRequest& WithGroupings(const Aws::Vector<Grouping>& value) { SetGroupings(value); return *this;}
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/**
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* <p>The grouping applied to the metrics returned. For example, when results are
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* grouped by queue, the metrics returned are grouped by queue. The values returned
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* apply to the metrics for each queue rather than aggregated for all queues.</p>
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* <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is
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* specified, a summary of metrics for all queues is returned.</p>
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*/
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inline GetMetricDataRequest& WithGroupings(Aws::Vector<Grouping>&& value) { SetGroupings(std::move(value)); return *this;}
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/**
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* <p>The grouping applied to the metrics returned. For example, when results are
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* grouped by queue, the metrics returned are grouped by queue. The values returned
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* apply to the metrics for each queue rather than aggregated for all queues.</p>
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* <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is
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* specified, a summary of metrics for all queues is returned.</p>
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*/
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inline GetMetricDataRequest& AddGroupings(const Grouping& value) { m_groupingsHasBeenSet = true; m_groupings.push_back(value); return *this; }
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/**
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* <p>The grouping applied to the metrics returned. For example, when results are
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* grouped by queue, the metrics returned are grouped by queue. The values returned
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* apply to the metrics for each queue rather than aggregated for all queues.</p>
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* <p>The only supported grouping is <code>QUEUE</code>.</p> <p>If no grouping is
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* specified, a summary of metrics for all queues is returned.</p>
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*/
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inline GetMetricDataRequest& AddGroupings(Grouping&& value) { m_groupingsHasBeenSet = true; m_groupings.push_back(std::move(value)); return *this; }
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/**
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* <p>The metrics to retrieve. Specify the name, unit, and statistic for each
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* metric. The following historical metrics are available. For a description of
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* each metric, see <a
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* href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical
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* Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
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* <dl> <dt>ABANDON_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p> </dd>
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* <dt>AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p>
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* </dd> <dt>API_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
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* SUM</p> </dd> <dt>CALLBACK_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p>
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* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: COUNT</p>
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* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt> <dd> <p>Unit:
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* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_CONSULTED</dt> <dd> <p>Unit:
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* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit:
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* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED_INCOMING</dt> <dd>
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* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
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* <dt>CONTACTS_HANDLED_OUTBOUND</dt> <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p>
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* </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
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* SUM</p> </dd> <dt>CONTACTS_MISSED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
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* SUM</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
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* SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN</dt> <dd> <p>Unit: COUNT</p>
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* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt> <dd>
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* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt>
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* <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
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* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: COUNT</p>
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* <p>Statistic: SUM</p> </dd> <dt>HANDLE_TIME</dt> <dd> <p>Unit: SECONDS</p>
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* <p>Statistic: AVG</p> </dd> <dt>HOLD_TIME</dt> <dd> <p>Unit: SECONDS</p>
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* <p>Statistic: AVG</p> </dd> <dt>INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit:
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* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>INTERACTION_TIME</dt> <dd> <p>Unit:
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* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>OCCUPANCY</dt> <dd> <p>Unit:
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* PERCENT</p> <p>Statistic: AVG</p> </dd> <dt>QUEUE_ANSWER_TIME</dt> <dd> <p>Unit:
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* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>QUEUED_TIME</dt> <dd> <p>Unit:
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* SECONDS</p> <p>Statistic: MAX</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>Unit:
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* PERCENT</p> <p>Statistic: AVG</p> <p>Threshold: Only "Less than" comparisons are
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* supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60,
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* 90, 120, 180, 240, 300, 600</p> </dd> </dl>
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*/
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inline const Aws::Vector<HistoricalMetric>& GetHistoricalMetrics() const{ return m_historicalMetrics; }
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/**
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* <p>The metrics to retrieve. Specify the name, unit, and statistic for each
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* metric. The following historical metrics are available. For a description of
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* each metric, see <a
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* href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical
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* Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
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* <dl> <dt>ABANDON_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p> </dd>
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* <dt>AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p>
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* </dd> <dt>API_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
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* SUM</p> </dd> <dt>CALLBACK_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p>
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* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: COUNT</p>
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* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_CONSULTED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED_INCOMING</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_HANDLED_OUTBOUND</dt> <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p>
|
|
* </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_MISSED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt>
|
|
* <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>HANDLE_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>HOLD_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>INTERACTION_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>OCCUPANCY</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> </dd> <dt>QUEUE_ANSWER_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>QUEUED_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: MAX</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> <p>Threshold: Only "Less than" comparisons are
|
|
* supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60,
|
|
* 90, 120, 180, 240, 300, 600</p> </dd> </dl>
|
|
*/
|
|
inline bool HistoricalMetricsHasBeenSet() const { return m_historicalMetricsHasBeenSet; }
|
|
|
|
/**
|
|
* <p>The metrics to retrieve. Specify the name, unit, and statistic for each
|
|
* metric. The following historical metrics are available. For a description of
|
|
* each metric, see <a
|
|
* href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical
|
|
* Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
|
|
* <dl> <dt>ABANDON_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p> </dd>
|
|
* <dt>AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p>
|
|
* </dd> <dt>API_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CALLBACK_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_CONSULTED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED_INCOMING</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_HANDLED_OUTBOUND</dt> <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p>
|
|
* </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_MISSED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt>
|
|
* <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>HANDLE_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>HOLD_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>INTERACTION_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>OCCUPANCY</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> </dd> <dt>QUEUE_ANSWER_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>QUEUED_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: MAX</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> <p>Threshold: Only "Less than" comparisons are
|
|
* supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60,
|
|
* 90, 120, 180, 240, 300, 600</p> </dd> </dl>
|
|
*/
|
|
inline void SetHistoricalMetrics(const Aws::Vector<HistoricalMetric>& value) { m_historicalMetricsHasBeenSet = true; m_historicalMetrics = value; }
|
|
|
|
/**
|
|
* <p>The metrics to retrieve. Specify the name, unit, and statistic for each
|
|
* metric. The following historical metrics are available. For a description of
|
|
* each metric, see <a
|
|
* href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical
|
|
* Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
|
|
* <dl> <dt>ABANDON_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p> </dd>
|
|
* <dt>AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p>
|
|
* </dd> <dt>API_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CALLBACK_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_CONSULTED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED_INCOMING</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_HANDLED_OUTBOUND</dt> <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p>
|
|
* </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_MISSED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt>
|
|
* <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>HANDLE_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>HOLD_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>INTERACTION_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>OCCUPANCY</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> </dd> <dt>QUEUE_ANSWER_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>QUEUED_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: MAX</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> <p>Threshold: Only "Less than" comparisons are
|
|
* supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60,
|
|
* 90, 120, 180, 240, 300, 600</p> </dd> </dl>
|
|
*/
|
|
inline void SetHistoricalMetrics(Aws::Vector<HistoricalMetric>&& value) { m_historicalMetricsHasBeenSet = true; m_historicalMetrics = std::move(value); }
|
|
|
|
/**
|
|
* <p>The metrics to retrieve. Specify the name, unit, and statistic for each
|
|
* metric. The following historical metrics are available. For a description of
|
|
* each metric, see <a
|
|
* href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical
|
|
* Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
|
|
* <dl> <dt>ABANDON_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p> </dd>
|
|
* <dt>AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p>
|
|
* </dd> <dt>API_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CALLBACK_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_CONSULTED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED_INCOMING</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_HANDLED_OUTBOUND</dt> <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p>
|
|
* </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_MISSED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt>
|
|
* <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>HANDLE_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>HOLD_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>INTERACTION_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>OCCUPANCY</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> </dd> <dt>QUEUE_ANSWER_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>QUEUED_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: MAX</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> <p>Threshold: Only "Less than" comparisons are
|
|
* supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60,
|
|
* 90, 120, 180, 240, 300, 600</p> </dd> </dl>
|
|
*/
|
|
inline GetMetricDataRequest& WithHistoricalMetrics(const Aws::Vector<HistoricalMetric>& value) { SetHistoricalMetrics(value); return *this;}
|
|
|
|
/**
|
|
* <p>The metrics to retrieve. Specify the name, unit, and statistic for each
|
|
* metric. The following historical metrics are available. For a description of
|
|
* each metric, see <a
|
|
* href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical
|
|
* Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
|
|
* <dl> <dt>ABANDON_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p> </dd>
|
|
* <dt>AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p>
|
|
* </dd> <dt>API_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CALLBACK_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_CONSULTED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED_INCOMING</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_HANDLED_OUTBOUND</dt> <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p>
|
|
* </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_MISSED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt>
|
|
* <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>HANDLE_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>HOLD_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>INTERACTION_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>OCCUPANCY</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> </dd> <dt>QUEUE_ANSWER_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>QUEUED_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: MAX</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> <p>Threshold: Only "Less than" comparisons are
|
|
* supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60,
|
|
* 90, 120, 180, 240, 300, 600</p> </dd> </dl>
|
|
*/
|
|
inline GetMetricDataRequest& WithHistoricalMetrics(Aws::Vector<HistoricalMetric>&& value) { SetHistoricalMetrics(std::move(value)); return *this;}
|
|
|
|
/**
|
|
* <p>The metrics to retrieve. Specify the name, unit, and statistic for each
|
|
* metric. The following historical metrics are available. For a description of
|
|
* each metric, see <a
|
|
* href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical
|
|
* Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
|
|
* <dl> <dt>ABANDON_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p> </dd>
|
|
* <dt>AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p>
|
|
* </dd> <dt>API_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CALLBACK_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_CONSULTED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED_INCOMING</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_HANDLED_OUTBOUND</dt> <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p>
|
|
* </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_MISSED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt>
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* <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
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* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: COUNT</p>
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* <p>Statistic: SUM</p> </dd> <dt>HANDLE_TIME</dt> <dd> <p>Unit: SECONDS</p>
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* <p>Statistic: AVG</p> </dd> <dt>HOLD_TIME</dt> <dd> <p>Unit: SECONDS</p>
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|
* <p>Statistic: AVG</p> </dd> <dt>INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit:
|
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* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>INTERACTION_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>OCCUPANCY</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> </dd> <dt>QUEUE_ANSWER_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>QUEUED_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: MAX</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> <p>Threshold: Only "Less than" comparisons are
|
|
* supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60,
|
|
* 90, 120, 180, 240, 300, 600</p> </dd> </dl>
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|
*/
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|
inline GetMetricDataRequest& AddHistoricalMetrics(const HistoricalMetric& value) { m_historicalMetricsHasBeenSet = true; m_historicalMetrics.push_back(value); return *this; }
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/**
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|
* <p>The metrics to retrieve. Specify the name, unit, and statistic for each
|
|
* metric. The following historical metrics are available. For a description of
|
|
* each metric, see <a
|
|
* href="https://docs.aws.amazon.com/connect/latest/adminguide/historical-metrics-definitions.html">Historical
|
|
* Metrics Definitions</a> in the <i>Amazon Connect Administrator Guide</i>.</p>
|
|
* <dl> <dt>ABANDON_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p> </dd>
|
|
* <dt>AFTER_CONTACT_WORK_TIME</dt> <dd> <p>Unit: SECONDS</p> <p>Statistic: AVG</p>
|
|
* </dd> <dt>API_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CALLBACK_CONTACTS_HANDLED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_ABANDONED</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_AGENT_HUNG_UP_FIRST</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_CONSULTED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED</dt> <dd> <p>Unit:
|
|
* COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_HANDLED_INCOMING</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_HANDLED_OUTBOUND</dt> <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p>
|
|
* </dd> <dt>CONTACTS_HOLD_ABANDONS</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_MISSED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_QUEUED</dt> <dd> <p>Unit: COUNT</p> <p>Statistic:
|
|
* SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_IN_FROM_QUEUE</dt> <dd>
|
|
* <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd> <dt>CONTACTS_TRANSFERRED_OUT</dt>
|
|
* <dd> <p>Unit: COUNT</p> <p>Statistic: SUM</p> </dd>
|
|
* <dt>CONTACTS_TRANSFERRED_OUT_FROM_QUEUE</dt> <dd> <p>Unit: COUNT</p>
|
|
* <p>Statistic: SUM</p> </dd> <dt>HANDLE_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>HOLD_TIME</dt> <dd> <p>Unit: SECONDS</p>
|
|
* <p>Statistic: AVG</p> </dd> <dt>INTERACTION_AND_HOLD_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>INTERACTION_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>OCCUPANCY</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> </dd> <dt>QUEUE_ANSWER_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: AVG</p> </dd> <dt>QUEUED_TIME</dt> <dd> <p>Unit:
|
|
* SECONDS</p> <p>Statistic: MAX</p> </dd> <dt>SERVICE_LEVEL</dt> <dd> <p>Unit:
|
|
* PERCENT</p> <p>Statistic: AVG</p> <p>Threshold: Only "Less than" comparisons are
|
|
* supported, with the following service level thresholds: 15, 20, 25, 30, 45, 60,
|
|
* 90, 120, 180, 240, 300, 600</p> </dd> </dl>
|
|
*/
|
|
inline GetMetricDataRequest& AddHistoricalMetrics(HistoricalMetric&& value) { m_historicalMetricsHasBeenSet = true; m_historicalMetrics.push_back(std::move(value)); return *this; }
|
|
|
|
|
|
/**
|
|
* <p>The token for the next set of results. Use the value returned in the previous
|
|
* response in the next request to retrieve the next set of results.</p>
|
|
*/
|
|
inline const Aws::String& GetNextToken() const{ return m_nextToken; }
|
|
|
|
/**
|
|
* <p>The token for the next set of results. Use the value returned in the previous
|
|
* response in the next request to retrieve the next set of results.</p>
|
|
*/
|
|
inline bool NextTokenHasBeenSet() const { return m_nextTokenHasBeenSet; }
|
|
|
|
/**
|
|
* <p>The token for the next set of results. Use the value returned in the previous
|
|
* response in the next request to retrieve the next set of results.</p>
|
|
*/
|
|
inline void SetNextToken(const Aws::String& value) { m_nextTokenHasBeenSet = true; m_nextToken = value; }
|
|
|
|
/**
|
|
* <p>The token for the next set of results. Use the value returned in the previous
|
|
* response in the next request to retrieve the next set of results.</p>
|
|
*/
|
|
inline void SetNextToken(Aws::String&& value) { m_nextTokenHasBeenSet = true; m_nextToken = std::move(value); }
|
|
|
|
/**
|
|
* <p>The token for the next set of results. Use the value returned in the previous
|
|
* response in the next request to retrieve the next set of results.</p>
|
|
*/
|
|
inline void SetNextToken(const char* value) { m_nextTokenHasBeenSet = true; m_nextToken.assign(value); }
|
|
|
|
/**
|
|
* <p>The token for the next set of results. Use the value returned in the previous
|
|
* response in the next request to retrieve the next set of results.</p>
|
|
*/
|
|
inline GetMetricDataRequest& WithNextToken(const Aws::String& value) { SetNextToken(value); return *this;}
|
|
|
|
/**
|
|
* <p>The token for the next set of results. Use the value returned in the previous
|
|
* response in the next request to retrieve the next set of results.</p>
|
|
*/
|
|
inline GetMetricDataRequest& WithNextToken(Aws::String&& value) { SetNextToken(std::move(value)); return *this;}
|
|
|
|
/**
|
|
* <p>The token for the next set of results. Use the value returned in the previous
|
|
* response in the next request to retrieve the next set of results.</p>
|
|
*/
|
|
inline GetMetricDataRequest& WithNextToken(const char* value) { SetNextToken(value); return *this;}
|
|
|
|
|
|
/**
|
|
* <p>The maximimum number of results to return per page.</p>
|
|
*/
|
|
inline int GetMaxResults() const{ return m_maxResults; }
|
|
|
|
/**
|
|
* <p>The maximimum number of results to return per page.</p>
|
|
*/
|
|
inline bool MaxResultsHasBeenSet() const { return m_maxResultsHasBeenSet; }
|
|
|
|
/**
|
|
* <p>The maximimum number of results to return per page.</p>
|
|
*/
|
|
inline void SetMaxResults(int value) { m_maxResultsHasBeenSet = true; m_maxResults = value; }
|
|
|
|
/**
|
|
* <p>The maximimum number of results to return per page.</p>
|
|
*/
|
|
inline GetMetricDataRequest& WithMaxResults(int value) { SetMaxResults(value); return *this;}
|
|
|
|
private:
|
|
|
|
Aws::String m_instanceId;
|
|
bool m_instanceIdHasBeenSet;
|
|
|
|
Aws::Utils::DateTime m_startTime;
|
|
bool m_startTimeHasBeenSet;
|
|
|
|
Aws::Utils::DateTime m_endTime;
|
|
bool m_endTimeHasBeenSet;
|
|
|
|
Filters m_filters;
|
|
bool m_filtersHasBeenSet;
|
|
|
|
Aws::Vector<Grouping> m_groupings;
|
|
bool m_groupingsHasBeenSet;
|
|
|
|
Aws::Vector<HistoricalMetric> m_historicalMetrics;
|
|
bool m_historicalMetricsHasBeenSet;
|
|
|
|
Aws::String m_nextToken;
|
|
bool m_nextTokenHasBeenSet;
|
|
|
|
int m_maxResults;
|
|
bool m_maxResultsHasBeenSet;
|
|
};
|
|
|
|
} // namespace Model
|
|
} // namespace Connect
|
|
} // namespace Aws
|