108 lines
2.7 KiB
Markdown
108 lines
2.7 KiB
Markdown
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# 【E21现场】系统导出session records日志报错
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| ID | Creation Date | Assignee | Status |
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|----|----------------|----------|--------|
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| OMPUB-658 | 2022-10-11T04:32:56.000+0800 | 刘菊 | 已关闭 |
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目前界面导出1s 所有IGW日志 session record仍然失败，导出报错**zhangwei** commented on *2022-10-11T17:10:45.496+0800*:
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E21现场2022-10-11T08:57:08Z 界面导出日志测试，OLAP接口2022-10-11T08:58:08Z（北京时间2022-10-11 16:58:08）返回结果：SQL Execution Error: Read timed out ,code = 500
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!image-2022-10-11-17-09-40-331.png!
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---
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**qidaijie** commented on *2022-10-11T18:57:16.296+0800*:
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经过确认，现场情况如下：
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# 查询时间范围是15分钟，不带任何条件的情况下导出数据。
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## QGW查询成功，没有错误日志。
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## 通过F12查看接口，可以看到该接口执行时间为35秒，返回了10.5MB的数据，未超时。
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!数据导出-不带查询条件.png|thumbnail!
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# 查询时间范围是22小时，及common_client_ip = '196.188.136.150'的条件下导出数据；因时间范围大，日志总量相对变大，导致了QGW执行超时。
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!数据导出-带查询条件.png|thumbnail! !QGW异常日志.png|thumbnail!
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QGW相关日志： [^QGW导出数据相关日志.txt]
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解决方案：
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问题1：需要CM相关同事协助处理。
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问题2：因当前配置超时时间较短（1分钟），需要修改QGW查询超时时间，增加至300秒；操作文档： [^QGW超时时间修改_20221011.txt] 。 [~liuju]
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**zhangwei** commented on *2022-10-12T09:37:13.028+0800*:
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[~leijun] galaxy反馈的问题1，排查bifang相关组件，包括nginx与api的超时、文件最大限制等参数。
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**leijun** commented on *2022-10-13T16:30:41.980+0800*:
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现场通过postman工具测试10W条日志均可导出成功。仅在特定电脑通过访问界面导出时失败，该电脑使用Google浏览器无痕模式时也可正常导出，其它电脑测试非无痕模式下也可正常导出。请UI同事排查: OMPUB-666。
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**liuyang** commented on *2022-10-20T15:33:21.246+0800*:
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[~liuju] 电脑上换个其他浏览器，或者重装下该浏览器试试是否可以导出，看看是不是浏览器设置问题
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**liuju** commented on *2022-10-20T16:29:52.865+0800*:
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同个电脑，firefox 浏览器导出ok
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## Attachments
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**31568/image-2022-10-11-17-09-40-331.png**
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---
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**31578/QGW超时时间修改_20221011.txt**
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---
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**31574/QGW导出数据相关日志.txt**
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**31579/QGW异常日志.png**
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**31575/数据导出-不带查询条件.png**
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**31576/数据导出-带查询条件.png**
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**31555/微信图片_20221010233110.png**
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**31554/微信图片_20221010233256.png**
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