2025-09-14 21:52:36 +00:00
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# 福建项目：泉州移动一台服务器升级TSG-OS后网卡驱动mlx5_core挂载报错
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| ID | Creation Date | Assignee | Status |
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|----|----------------|----------|--------|
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| OMPUB-1507 | 2024-10-21T09:06:44.000+0800 | 张智涵 | 已关闭 |
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---
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服务器升级TSG-OS后发现10GE CX4 LX和100GE CX6网卡都无法使用，dmesg查看报错发现mlx5_core挂载失败。
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尝试以下操作均无法挂载网卡：
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1、服务器下电重启；
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2、重装TSG-OS和ONIE；
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3、更换硬盘（使用SSD Raid1、SSD单盘、HDD Raid1分别重装TSG-OS和ONIE）；
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!image-2024-10-21-09-00-30-758.png|thumbnail!
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!image-2024-10-21-09-00-50-908.png|thumbnail! **luqiuwen** commented on *2024-10-21T10:57:25.954+0800*:
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* 建议重新插拔网卡，如果灰太多建议清灰；
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* 鉴于网卡系中兴OEM的网卡，建议联系中兴技术支持分析该问题。
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---
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**zhangzhihan** commented on *2024-10-21T11:51:50.077+0800*:
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故障原因：网卡固件加载超时，导致mlx5_core加载失败
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!screenshot-1.png|thumbnail!
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**zhangzhihan** commented on *2024-10-21T16:23:31.245+0800*:
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重新插拔10GE CX4网卡无效，目前现场已经把10GE CX4网卡都拆了，换了一块X710 4x10GE网卡，服务器启动后mlx5_core正常挂载，100GE CX6网卡能正常识别
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---
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2025-09-14 22:26:17 +00:00
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# Attachments
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2025-09-14 21:52:36 +00:00
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2025-09-14 22:26:17 +00:00
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Attachment: image-2024-10-21-09-00-30-758.png
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2025-09-14 21:52:36 +00:00
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2025-09-14 22:26:17 +00:00
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Attachment: image-2024-10-21-09-00-50-908.png
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Attachment: screenshot-1.png
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2025-09-14 21:52:36 +00:00
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